Cancellations and Refunds Policy

At Kavya-Travel, we aim to provide complete transparency around cancellations and refunds. Please review the following terms carefully before proceeding with any booking changes or refund requests.

Cruise Line Policies Apply

All refund requests submitted through Kavya-Travel are governed by the terms and conditions set by the cruise operator with whom your reservation has been made. Each cruise line may have its own set of rules regarding cancellation timelines, refund eligibility, fare conditions, and non-refundable components. These policies vary depending on the cruise brand, fare category, itinerary, and promotional terms attached to your booking.

Evaluation at Our Discretion

Kavya-Travel acts as an intermediary between you and the cruise line. While we do not control the cruise line’s refund process, we reserve the right to evaluate refund requests based on both their policy and ours. We will make every reasonable effort to advocate for you with the cruise operator and support your claim where valid, but approval and processing of any refund ultimately rest with the cruise line.

Eligibility for Refunds on Cruise Bookings

Refundable Cruise Fares

Cruise reservations marked as refundable may be eligible for a full or partial refund, depending on the cancellation rules set by the cruise line. Typically, the refund amount is influenced by how early the cancellation is made in relation to the scheduled departure date, along with any applicable cancellation fees.

Non-refundable Cruise Fares

Certain cruise fares, especially those tied to promotional offers, flash sales, or last-minute deals, may be completely non-refundable. The exact terms and conditions for these fare types are disclosed at the time of booking and should be reviewed carefully before finalizing your purchase.

Partial Itinerary Cancellations

If your cruise includes multiple destinations or segmented travel, refunds for unused portions of the trip are subject to the cruise provider’s policy. Whether a partial refund is granted depends on the specific circumstances and how much of the itinerary was completed before the cancellation.

Important Note

In some cases, service fees, processing fees, or administrative charges may be non-refundable, even if the cruise fare qualifies for a partial or full refund. Additionally, refund timelines can vary and may take several weeks depending on the cruise provider’s response time.

If you have questions about the refund policy tied to your specific booking, please contact our support team for guidance before initiating any cancellations

Processing Time and Refund Method

Review Timeline

The time required to assess and process a refund request can vary. It is influenced by both Kavya-Travel's internal review procedures and the response time from the cruise operator associated with your booking.

Refund Method

Once a refund is approved, the amount will generally be returned using the same payment method used at the time of purchase. If that method is no longer valid or available, alternative payment solutions may be arranged directly with the traveler.

Status Updates

We will keep you informed throughout the refund process. Updates on your refund status will be sent via email or your chosen communication method provided during the reservation process.

Changes and Amendments

Modifying your Cruise Reservation

If you prefer to adjust your cruise plans rather than cancel entirely, you may be able to change your sailing dates, itinerary, or cabin category. All such modifications are dependent on availability and may be subject to change fees or fare differences, as determined by the cruise line and Kavya-Travel’s own guidelines.

Support with Rebooking

Our support team is here to help you make updates to your booking. Whether it's shifting dates or selecting a different cruise package, we’ll work to offer the most practical and cost-efficient alternatives available.

Special Circumstances

Cruise Line-Initiated Cancellations

In the event that a cruise line cancels a scheduled voyage, guests may qualify for a full refund or a future cruise credit, depending on the cruise line’s specific policy at the time of cancellation. Kavya-Travel will assist in facilitating the process based on the options extended by the cruise provider.

Unforeseen disruptions (Force Majeure)

Events beyond anyone’s control, such as extreme weather, natural calamities, public health emergencies, or political instability, are considered under exceptional handling. In such instances, resolutions are guided by the cruise operator's policies and any relevant legal or regulatory frameworks.